May 15, 2009

Google apologised for what it called a "traffic jam" that resulted in slow service or even interruption on the internet search giant's main page.

Gmail and Google's news site were also reported as "sluggish" or unavailable to millions of users for about an hour.

This is not the first time the company has faced such problems.

An error in one of our systems caused us to direct some of our traffic through Asia," said Urs Hoelzle, a spokesman for the company.

As a result, about 14% of our users experienced slow services or even interruptions," he said. "We've been working hard to make our services ultrafast and 'always on', so it's especially embarrassing when a glitch like this one happens.

"We're very sorry that it happened, and you can be sure that we'll be working even harder to make sure that a similar problem won't happen again," said Mr Hoelzle, Google's senior vice president of operations.