February 16 2010

Google has admitted to BBC News that testing of its controversial social network Buzz was insufficient.

The firm has had to make a series of changes to the service after a ferocious backlash from users concerned about intrusions of privacy.

The BBC understands that Buzz was only tested internally and bypassed more extensive trials with external testers - used for many other Google services.

Google said that it was now working "extremely hard" to fix the problems. "We're very early in this space. This was one of our first big attempts," Todd Jackson, Buzz product manager, told BBC News.

"We've been testing Buzz internally at Google for a while. Of course, getting feedback from 20,000 Googlers isn't quite the same as letting Gmail users play with Buzz in the wild."

Many of the firm's new services are tested by the so-called Google Trusted Tester program, a network of friends and family of Google employees who are given confidential access to products before they launch.

Buzz was not tested by this program. The firm has now set up a "war room" at Google HQ to bring together engineers and product managers to make decisions about what changes need to be made to Buzz. "If it becomes clear that people don't think we've done enough, we'll make more changes," said Mr Jackson.

He acknowledged that many of the networks "tens of millions" of users were "rightfully upset" and that the firm was "very, very sorry".

Source:-http://news.bbc.co.uk