VTLGlobal Inc. is a privately owned mid-size company with only around 100 inbound/ outbound and BPO employees. Our model of mixing rural and urban locations help us provide very cost effective solutions that promote our core customers success by providing innovative, value added, applications and services. We have managed and non-managed approaches. Non-managed solutions can help our clients take significant control over the operations, it can help reduce the cost and give them complete control over the productivity and quality of the solution.

We believed that our relationship with our customer is on ongoing basis and there is only one way for us to succeed, if the whole operation is profitable and successful for our customers. We are  committed to quality performance in all our endeavors. VTLGlobal works with companies ranging from small business to fortune 500 companies. We are not just a company working with you, we align ourselves to understand your domain and create profitable partnerships and marketing formulas that yield result. We are relevantly small, and guarantee personal attention and hand holding with every process through out the life of our relationship.

Call centers are becoming a bigger & better industry all of the time. They cover a large percentage of the customer service work that many companies engage in. So, a call center refers to “various business functions, ranging from designed infrastructure to handle customer calls, technical support, help desk, customer support, back office operations, online chat support, answering system or even inbound-outbound customer calls”. Call center agents either work at home or on company site, are trained to manage many call types with regular telephone inquiries, faxes, e-mails and other types of web requests.

Many call centers find that costs are lowered when call center agents work at home referred to as “working remotely” or “remote agents” often are more productive and report greater level of job satisfaction than those who work in other capacities. With these positive characteristics remote call center agents tend to be loyal to their companies. While the market for English Call Centers is growing, the next wave of multilingual call center outsourcing is arriving.

The Need for Multilingual Call Centers

Due to expansion of European Union, there is a growing demand for European call centers which will not just in English but in many languages. In the US too, with more people speaking different languages specially Spanish, there is a demand for bilingual and multilingual call centers to service to this part of population.

Outsourcing Multilingual Call Centers to India

Indian companies have begun to recognize the potential for multilingual call center outsourcing.
One problem that India may face is the availability of non-English speakers. In India, though students often study foreign languages like Spanish, French and German, not many can speak such foreign languages fluently. In a note prepared by the HRD Ministry in association with the Indian BPO industry, there is a realization for a need to impart non-English language skills.

With increasing demand, such courses may soon be offered by Indian Educational Institutions. Tamil Nadu (a state in Southern India) has already indicated that it intends to create an enabling environment for teaching of languages other than English. Karnataka (another state in Southern India) has indicated in its IT policy that it will take proper measures to promote non-English businesses in the state. With the growing awareness about India, there are a lot of young people abroad, who would like to spend time in India and would like to take up a job while they are here. They are providing a ready stream of agents for bilingual and multilingual call centers.

Due to cost benefits, the non-English market is seeking out Indian companies as potential vendors. With the Indian government taking initiatives to teach non-English skills, it is only matter of time, before India becomes a major player in the bilingual & multilingual call center outsourcing sector.

Advantages of BPO Services

There are numerous advantages of BPO Services that are making this industry very productive and effective for the customers as well as service providers:

> Cost Reduction: The biggest advantage of outsourcing BPO services is the cost saving. BPO Service Providers employ talented and skilled professionals who work on comparatively much lower payroll. Besides, companies save a lot by avoiding extensive capital expenditure. BPO Service Providers harness the economies of scale by taking orders in bulk and thereby reduce the cost of service to a considerable extent.

> Focus on Targeted Areas: Companies that outsource non-core business services are able to focus better on their core areas. This is because they can make better utilization of their capital, employees and workspace. This helps companies to increase productivity & customer satisfaction.

> Job Done with Expertise: BPO Service Providers train their employees extensively to ensure best services to their clients. They also make huge capital investment to procure latest and most advanced hardware and software to perform the outsourced operation. Hence, companies can get best of the service and also avoid hassles and investments by outsourcing services.

Advantages of BPO Services in India

BPO Service Industry is doing exceptionally well in India because of the following advantages:
 
> Low Cost Consideration: India has a vast pool of talented, highly qualified English knowing skilled professionals who work on a much lower payroll.
 
> Satisfaction Oriented Service: BPO Service Providers in India invest on hi-tech hardware and software to deliver best of the service. They follow unique quality checks to ensure error free and exceptional service.

> Full Govt. Support: Government of India is encouraging BPO Industry in India by providing all necessary infrastructure and logistical support.

> Multilingual BPO Services: BPO Industry in India is highly developed and capable of delivering numerous types of BPO Services in exceptional quality.