7th August 2004
VTL increases its functionality--- VTL explores its working operations seems to very complacent with its success, for the pavilion. Business process outsourcing
jobs are increasingly being sent by American firms to the low pay nations. The cost is low which is huge savings for the companies outsourcing.
In a growing BPO firm the career opportunities exists across various parts of business, from core contact center to the supporting functions
like legal, HR, quality, marketing, administration etc. Opportunities in contact center involve telemarketing, customer support, telemarketing, technical support and
multilingual support..
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16th August 2004
VTL starts its online operations transforming its data center into a true profit center. The company
realized it was necessary for its agents to resolve issues first to gain each customer's trust before attempting to cross-sell or up-sell new services.
The company trained its agents to access any information they needed to resolve any Business Development issues. The all new set servers and customer support make it fast in results and easy to learn about the company's products, service plans, latest technologies and best solution they should opt respectively.
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